Questions you may have about shopping at Snowy Ridge Craft Barn.
If you don't find the answer to your question here please don't hesitate to contact me.

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how do I make a purchase?

Itís very easy really, simply browse through my on-line store, decide and click on which item you would like to buy, making a choice of scent or colour if required using the drop down menu, and put it into your shopping cart. You can then choose to continue to shop or go direct to checkout.

Payment is via Paypal, so it's quick and easy as well as safe and secure -  you don't need a Paypal account to use the shopping cart.

If you would prefer, you could e-mail or post your order on the form provided and send a cheque made payable to Sue Ryan.  I will process your order as soon as your cheque has fully cleared, please note that clearance can take upto 5 working days.

what are your shipping and handling costs?
Shipping charges are calculated as follows:

Postage & Packing rates

Value of order

Price

Up to £15.00

£3.50

From £15.01 to £25.00

£4.50

From £25.01 to £35.00

£5.50

From £35.01 onwards

£6.50

I have tried to keep this cost as low as possible. All parcels will be sent either via the Royal Mail Standard Parcels service, which aims to deliver within three to five working days following posting or normal Royal Mail Services. For orders outside the United Kingdom (which includes the Channel Islands) I ask that you contact me before placing your order for a quote on postage, again I will wherever possible try to keep the costs down to a minimum.

how soon will I receive my parcel?
I will start to make your items straight away and will normally despatch them to you within 10 to 14 days depending on the size of your order. Therefore, it may take two or three weeks for you to receive your items.  International orders will take a little longer. Please allow a few days to pass before contacting me further if your items have not arrived.

what if my order is not in stock?
As I handmake everthing to order, the only problem I would face is if my craft cupboard is not fully stocked - I will always e-mail you with the option to cancel your order if you would rather not wait until I have the supplies required. 

will there be any tax charges?
No VAT is charged to you at any time by me, until further notice.

how secure are my credit card details?
As you will be using Paypal, which is a safe and secure method of payment, I will never see your sensitive information such as your credit card numbers etc, I will only be provided with your name and address and e-mail address which I need to process your order.

what do I do if I need to return a product?
I guarantee your satisfaction and will take great care to ensure that your parcel arrives safely, however, some things are out of my control. If any product you recieve is faulty, please contact me to arrange a refund in full. I only ask that you pay for the return postage and return the product unused.

how can I get in touch with you?
If you need to reach me, please e-mail me using my contact form. Alternatively, you can call me on 01642 327227 or 07814 365037 (International +44  1642 327227) or write to me at 14 Whernside, Nunthorpe, Middlesbrough, TS7 8PJ.

privacy policy
Snowy Ridge Craft Barn do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart. I am committed to protecting your privacy. I will only use the information that I collect about you lawfully (in accordance with the Data Protection Act 1998). I collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. I will e-mail you from time to time with information about my products, unless you specifically request that I do not.

The type of information I will collect about you includes:
your name
address
phone number
e-mail address

I will never collect sensitive information about you without your explicit consent. Any information I hold will be accurate and up to date. You can check the information that I hold about you by e-mailing me. If you find any inaccuracies I will delete or correct these promptly. The personal information which I hold will be held securely in accordance with internal security policies and the law. If I intend to transfer your information outside the EEA (European Economic Area) I will always obtain your consent first. I may use technology to track the patterns of behaviour of visitors to my site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser.

jurisdiction
The laws of England and Wales govern the terms and conditions of the snowyridgecraftbarn.co.uk service.

feedback
Please offer any feedback that you consider appropriate by using my contact form.

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